At ZEAS Alchemy, your satisfaction matters to us. If you’re not happy with your purchase, we offer free returns within 30 days, subject to the conditions below.

1. Return Window

You may request a return or exchange within 30 days of receiving your order.

2. Conditions for Return

To be eligible for a return, please make sure that:

  • The product is unused, unopened, and in its original packaging
  • The seal (if any) is intact and the product has not been tampered with
  • You have proof of purchase (order number, invoice, or WhatsApp order confirmation)
  • The product is not a final-sale or clearance item, where marked as such

For hygiene and safety reasons, opened or used herbal oils, shampoos, or internal herbal formulas cannot be returned unless the product received was damaged, defective, or incorrect.

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and a photo/video of the product. We will arrange a free replacement or a full refund, at no extra cost to you.

4. How to Request a Return

StepWhat to do
1Contact us via WhatsApp or phone within 30 days of delivery
2Share your order number and the reason for return
3Our team will confirm eligibility and arrange pickup or return instructions
4Once we receive and inspect the item, we will process your refund or exchange

5. Refunds

  • Approved refunds are issued to the original payment method (or via bank transfer/JazzCash/Easypaisa for Cash on Delivery orders)
  • Refunds are processed within 5–7 working days after the returned item is received and inspected
  • Original delivery charges (DC 200/-), if applicable, are non-refundable unless the return is due to our error (damaged, defective, or wrong item)

6. Exchanges

If you’d like to exchange a product for a different size, variant, or item, contact us and we’ll guide you through the process, subject to product availability and the same return conditions above.

7. Non-Returnable Items

  • Opened or used products (unless damaged/defective/incorrect)
  • Products purchased on final sale or clearance, where clearly marked
  • Gift cards or promotional items, where applicable

8. Order Cancellations

Orders can be cancelled before they are dispatched. Once an order has been shipped, it can no longer be cancelled but may be returned as per this policy after delivery.

9. Contact Us

ZEAS Alchemy

Lahore, Pakistan

Email: hello@zeasalchemy.com

Phone / WhatsApp: 0313-4624009

Customer support: Monday – Saturday, 10:00 AM – 6:00 PM