ZEAS Alchemy we operates the website zeasalchemy.com (“Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site, place an order, or contact us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you browse our Site, place an order, or contact us, we may collect the following information:

  • Personal details: name, phone number, email address, and delivery address
  • Order details: products purchased, order value, and payment method (e.g. Cash on Delivery, JazzCash, Easypaisa, bank transfer)
  • Communication data: messages you send us via WhatsApp, phone, email, or our contact form
  • Technical data: IP address, browser type, and pages visited, collected automatically through cookies and similar technologies

2. How We Use Your Information

  • To process and deliver your orders
  • To communicate with you about your order, delivery status, or customer support queries
  • To respond to inquiries sent via WhatsApp, phone, or the contact form
  • To improve our Site, products, and customer experience
  • To send you offers, discounts, or updates, where you have agreed to receive them
  • To comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only with:

  • Courier and delivery partners, to fulfil and deliver your order
  • Payment processors (e.g. JazzCash, Easypaisa, bank), where applicable, to process transactions
  • Service providers who help us run the Site (e.g. hosting, analytics)
  • Authorities, where required by law

4. Cookies

Our Site uses cookies to remember items in your cart, improve browsing experience, and understand how visitors use our Site. You can disable cookies through your browser settings, though some features of the Site may not work properly without them.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, and legal or accounting requirements.

7. Your Rights

You have the right to:

  • Ask us what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal or order-related obligations
  • Opt out of promotional messages at any time

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our products and Site are intended for adult use. We do not knowingly collect personal information from individuals under 18 years of age.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g. social media, payment gateways). We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

ZEAS Alchemy

Lahore, Pakistan

Email: hello@zeasalchemy.com

Phone / WhatsApp: 0313-4624009

Customer support: Monday – Saturday, 10:00 AM – 6:00 PM