Privacy Policy

Zeas Alchemy we operates the website zeasalchemy.com. This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit or make a purchase from the Site.

SECTION 1 – INFORMATION WE COLLECT

Information you provide to us: When you visit the Site, browse products, place an order, create an account, subscribe to our newsletter, or contact us, we collect certain information from you, including:

• Contact details such as your name, address, email address, and phone number
• Billing and payment information (payment details are processed securely and are not stored on our servers)
• Order details, including products purchased, order history, and shipping preferences
• Any information you provide when you contact us for customer support, or when you leave reviews, comments, or feedback Information collected automatically: When you visit the Site, we automatically collect certain information about your device, including:
• IP address, browser type, and browser version
• The pages of our Site that you visit, the time and date of your visit, the time spent on those pages
• Referring website addresses
• Device information

We collect this information using cookies, log files, web beacons, and similar technologies.

SECTION 2 – HOW WE USE COOKIES

Cookies are small data files placed on your device or browser when you visit our Site. We use cookies to:

• Keep you logged in and remember items in your shopping cart
• Understand how you use and interact with our Site
• Improve and optimize our Site
• Run advertising and marketing campaigns

You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of the Site.

SECTION 3 – HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfil your orders, including processing payments, arranging shipping, and providing you with invoices and/or order confirmations
• Communicate with you, respond to your enquiries, and provide customer support
• Screen orders for potential risk or fraud
• Provide you with information or advertising relating to our products or Services, in line with the preferences you have shared with us
• Improve and optimize our Site, for example by generating analytics about how customers browse and interact with the Site
• Comply with applicable legal and regulatory obligations

SECTION 4 – SHARING YOUR INFORMATION

We do not sell your personal information. We may share your personal information with the following categories of third-parties to help us use it as described above:

• Service providers who assist us with website hosting, payment processing, order fulfilment, shipping and delivery, and marketing
• Analytics and advertising partners who help us understand how customers use our Site and to deliver relevant marketing
• Law enforcement, regulators, or other parties, when required to comply with applicable law, to enforce our Terms of Service, or to protect the rights, property, or safety of Zeas Alchemy, our customers, or others

SECTION 5 – DATA RETENTION

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we may retain your order information for our records unless and until you ask us to delete this information.

SECTION 6 – YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw your consent where processing is based on consent (for example, marketing communications)
• Object to or restrict certain processing of your personal information To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within a reasonable timeframe.

SECTION 7 – DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute
security.

SECTION 8 – THIRD-PARTY LINKS

Our Site may contain links to third-party websites, including social media platforms such as Facebook, Instagram, and TikTok. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

SECTION 9 – CHILDREN’S PRIVACY

Our Site is not directed at children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so that we can delete it.

SECTION 10 – CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: Zeas Alchemy
Website: zeasalchemy.com
Email: hello@zeasalchemy.com
Phone:0313-4624009
Facebook: facebook.com/zeasalchemy
Instagram: @zeas_alchemy
TikTok: @zeasalchemy

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page along with a revised “Last Updated” date. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.